Our privacy policy:
DATA PROTECTION / PRIVACY POLICY:
This privacy policy outlines how Speciality Coach Hire handles, utilizes and protects data given through our website. We value and respect the privacy of everyone who visits our website and collect and use the data they provide in a responsible and legally compliant manner. We take privacy and Data protection seriously. Please read our privacy policy carefully and familiarize yourself with it. It outlines the data we collect, why we collect it and what we do with it. Usage of our site is subject to acceptance of our privacy policy. You agree to our privacy policy the first time you use our website and consent to the collection and use of your data. If you do not agree with our privacy policy, please stop using our website immediately. This privacy policy applies to the use of our website only. We may change our privacy policy from time to time and recommend you visit this page regularly to keep up to date.
What information do we collect?
When you use our website, we collect some or all of the following data depending on the fashion you use our website:
– Title / Name
– Name of organization you represent
– Job Title / Profession
– Contact information such as mobile number, email address and/or telephone numbers
– Demographic information such as location, post code, preferences and interests
– Your activity on our site
– Other information relevant to customer surveys and/or offers
– Other information relating to journey details
Why we collect this information is collected and how it is stored?
All information provided when pursuing a quote is retained. This is done to appreciate and analyze the requirement and to communicate clearly and effectively with you. Data is processed and stored in a secure manner, no longer than necessary and under strict compliance with the GDPR at all times. We may utilize your data in providing you access to our site, to manage how you use our website, for efficient correspondence, understanding you requirements, customizing our services to your requirements, supplying emails, offers and promotions that you opt for and analyzing your use of our website and your feedback to improve on our operations. We do not send you unsolicited marketing or spam and take all measures to ensure that your rights are protected under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003. All reasonable steps are taken to store your information securely on our servers.
How we use your data?
All data collected from your usage of our website is retained for the following general purposes:
– to provide the service requested
– process payment for our services
– to provide booking confirmation and updates
– to carry out amendments / additional requests
– to manage your booking, including updates, notifications and to communicate in general
– to enforce our terms of service
– to respond to customer queries
– for feedback and suggestions to improve our services and Website
– to personalize and tailor your usage of our services
– to solicit information from you for surveys and/or reviews
– to resolve disputes or troubleshoot problems
– to inform you of new services available and ongoing promotions
Do we share your data?
We are contracted to third parties for the fulfillment of our contract with you. These services include payment processing, advertising, search engine facilities, delivery of service, and marketing etc. Depending on the requirement, third parties may require access to some or all of your data. In all such cases we take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.
With whom we share your data?
In order to fulfill a contract, Speciality Coach Hire may share your data with the following:
– Third party suppliers covering associated aspects of the business such as payment processing terminals, email service providers etc.
– Suppliers who fulfil your travel reservations through the Speciality Coach Hire website and its affiliated sites; all services provided by third-party suppliers are described as such. These also include are business partners, suppliers and our associate companies. Such data may include details of enquiries, bookings or other claims or events relating to bookings. Please note that these suppliers/service providers may also contact you as necessary to obtain additional information about you or your travel plans, to facilitate your travel reservations, or for other purposes consistent with the practices described in their privacy policies and terms of use.
– Third-party vendors offering services or functions on our behalf, including marketing, customer service, business analytics, fraud prevention and distribution of surveys. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.
– Business partners who work closely and in conjunction with us. You can tell when a third party is involved in a service you have requested because their name will appear either with ours or separately. We may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners.
– To comply with legal processes; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
– To investigate, prevent, or take action regarding illegal or suspected illegal activities.
These entities are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly
How do we protect your information and how long do we keep it for?
We follow UK Data Protection legislation and take all reasonable means that only authorized personnel have access to your data. No website can guarantee security, but we still follow strict procedures regarding data storage and the disclosure of your data to prevent unauthorized access. We do not retain your data for longer than our business purposes.
Your rights with respect to your data.
As per the GDPR, you have the following rights as a data subject.
– The right to deny us or withhold your personal information even though it may be required to avail our services
– The right to be informed of our collection and use of data
– The right to access your data held by us
– The right to amend any data held by us
– The right to ask us to delete your data
– The right to restrict the use of your personal data
– The right to object to the use of your data by us toward certain purposes
You may contact the Information commissioner’s office or your local Citizen Advice Bureau for further information regarding your rights as a data subject.
Our use of Cookies
Cookies are bits of information stored in your computer hard drive by your browser. We use “cookies” to enable us to personalise your visits to our site, simplify the signing-in procedure, keep track of your preferences and to track the usage of our Website. Your browser has the option to prevent websites using cookies which may limit the functionality of our website. Like all websites, our servers automatically record “log files” containing information about the volume and characteristics of our website traffic e.g. Internet Protocol (IP) address, numbers of pages viewed, length of time spent on site. We use log files to build pictures of how our site is used, which help us to monitor and improve the service. We cannot identify you from your log files alone.
Under UK Data Protection legislation, you have a right to see the personal information that we keep about you. You may also ask us to delete the data we store about you. For further information or response to your queries regarding our privacy policy, or if you would like your data to be removed from our systems please get in touch with our Data Protection Officer. You can do so via emailing info@specialitycoachhire.com or calling us on 0333 303 0923.